Ordering & Delivery
Placing an order
Innova Biosciences are committed to delivering bioconjugation solutions to our customers through our global distribution network. We aim for the fastest delivery possible, regardless of our customers’ geographic location.
We accept orders online, by phone, fax and email.
|Order hotline:||+44 (0)1223 661 001|
|USA toll free:||855-466-6821|
|Fax:||+44 (0)1223 496172|
Innova Biosciences’ Global Distributor Network
|USA and Canada||$63|
|Rest of World||costs may vary*|
*Please contact us (firstname.lastname@example.org) for more information and for country-specific shipping costs.
If you require shipment on your own Courier account, then please ensure the courier name and account number is included on the Purchase Order.
HMRC Tariff Code – 3822 00 00
Description – Diagnostic or laboratory reagents on a backing, prepared diagnostic or laboratory reagents whether or not on a backing, other than those of heading 3002 or 3006; certified reference materials.
USA – next day delivery subject to availability for all orders placed before 5pm Eastern Standard Time (EST).
UK/Europe – next day delivery for most locations subject to availability for all orders placed before 12pm UK time.
Rest of the world – delivery transit time usually 48-72 hours depending on location.
99% of products are available for immediate shipping. We will endeavour to ship any other items within 7 working days of order confirmation.
Credit Card Ordering
Innova Biosciences accepts all major credit cards for online orders. Alternatively to place a credit card order by telephone please call Innova Biosciences on +44 (0)1223 661001.
Refunds & Returns
You may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy.
To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
When you return a Product to us
Because you have cancelled the Contract between us within the seven day cooling off period, we will process the refund to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
For any reason (for instance, because you have notified us in accordance with paragraph 19 of our main terms and conditions, that you do not agree to any change in these terms and conditions or in any or our policies or because you claim that the Product is defective), we will examine the returned Product and in our discretion will notify you of your refund via e mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in return the item to us. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.